How to harness the power of the best software and win in the 21st century
Contents Include:
- Competing in the digital economy: Twilio Flex resolves pain points
- Pain point 1: Channel silos need to evolve into innovative digital workflows
- Pain point 2: Static technology is outdated: businesses need flexibility and agility
- Pain point 3: Single Customer Records no longer cutting it: need deeper personalization
- What is next for the contact center space, the technology, and the industry as a whole?