Not long ago, automating constituent interactions seemed improbable for many government technology leaders. Now, through the power of artificial intelligence and machine learning, chatbots can automate and scale conversations leading to the most modern of constituent experiences.
From simple, self-service FAQs to conversational AI and proactive support, investing in digital engagement brings more transparency between government agencies and the constituents they serve. This ebook will help you:
- Reduce call volume
- Make it easier for constituents to find answers
- Improve effectiveness of communication channels
- And more
With the right digital strategy in place, you can quickly transform the citizen experience.