Forrester Research, Inc. has named OpenText a leader in Customer Communications Management (CCM), citing our capabilities as “the strongest arsenal of WCM, DAM and CCM in the market.” OpenText Experience Suite provides a hub approach that delivers a seamless customer experience platform. The OpenText Communications Center hub increases customer lifetime value, retention, and revenue at each step of the customer life cycle. Read the Forrester Wave: Customer Communications Management, Q2 2016, to learn more about CCM trends, its benefits, and the reasons why OpenText is named a leader.
