For many highly regulated industries, such as banking, telecommunications, and healthcare, regulatory authorities continue to issue additional requirements for interactions with customers, making the process for ensuring compliance across all branch or remote locations a challenge. Face-to-face voice interaction recording — capturing in-person conversations that take place in a branch — can be one way for organizations to meet these compliance requirements. But compliance alone isn’t the only reason to consider this technology. It’s important to ensure that your employees capitalize on every customer visit to the branch, and deliver an outstanding customer experience each and every time.
