The new generation of payment systems is powering a business revolution. Global research reveals how banks can prosper amid the disruption.
The digital revolution is creating radically new types of business activity. Gig workers, assigned microtasks via a digital platform, are an entirely novel class of workers, powering services from driving to catering. Other types of platforms allow income to be generated from assets such as a spare room or unused parking space, while others allow anyone with an internet connection to sell goods or services to a global audience. The vitality of these platforms has never been more important, with consumers trading via the internet.