Pacific Gas and Electric partners with Cognizant for innovative digital productivity solutions strategy
Pacific Gas and Electric (PG&E) is a San Francisco-based utility company that provides natural gas and electricity to more than 5.2 million households in Northern California. In 2021, the company embarked on an ambitious program to leverage automation and citizen development to alleviate cost pressures and eliminate redundant and manual processes from the daily work of its 32,000 team members. While PG&E had multiple automation software tools in place, their lack of flexibility and slow adoption by co-workers did not fit with the company’s vision for a new Digital Productivity Center of Excellence (COE) that would provide agile and scalable solutions for both business and IT users.