Slack streamlines incident management right out of the box, acting as a single command center for detection, containment, and post-incident analysis. Instead of a stressful, reactive, and siloed atmosphere, employees are equipped to take a proactive approach and collab-orate in real time with an evolving, intelligent tool.
The digital world is open 24/7. So, it follows that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no issue is too small or common to frustrate customers, from broken code to site-wide outages. Download our latest eBook and see how customers across the world are using Slack to improve their incident management response.
Learn more about how Slack can keep your team’s communication organized and efficient by downloading these additional resources: