The retail order management market continues to evolve, with the focus shifting from merely enabling simplified bulk order management to acting as a central lynchpin in a strategic, omni-channel distribution world. Order management systems (OMSs) can be looked at in a bicycle analogy of the chain that drives the supply chain forward as it intersects with every other system to complete a successful order. For this reason, this IDC MarketScape does not solely focus on order management systems but the combination of toolsets that create the full distributed order orchestration picture.
