Social customers now expect your brand to be present and responsive across social media—42% percent expect a response in just one hour. And if you disappoint, watch out! Fifteen percent of social customers will abandon your brand after one negative service experience—40% after two.
To win, you need to go beyond just meeting customer expectations and exceed them. Do yourself a solid—download 5 Steps to Serious Social Response and start delivering fantastic services experiences through social channels today.