Fifty-seven percent of customers expect the same level of response through social channels as normal support channels. That can be challenging. But it shouldn't be paralyzing for your teams.
In this informational eBook, learn how to tackle social head on with these essential must-haves for best-in-class companies.
You'll learn how to:
Move from social “stacks” to a unified inbox
Automate posts into organized workflows
Receive text and email notification for important posts
View conversations in one threaded view