If you ever have been to a fancy restaurant, chances are that multiple chefs and kitchen personnel have worked together to compose the dish you ordered: the chef, the sous-chef, the sauté, the fry cook… In a control room as well, there are many different roles and responsibilities, and everybody is working together to reach a common goal: maintaining the overview on operations and performing a swift reaction when things get critical.
In this article, we’ll present you with the five essential roles in managing critical operations.
